How can we help?

Sync is $8 per user / month, billed through Stripe. Signed in, open Settings → Plan → Manage billing to update your card, download invoices or cancel. Cancelling stops future renewals: Sync stays until the end of the period you paid for, then your notes are kept and the workspace returns to Solo. Storage packs (10 GB more for $2 a month) are added and removed in Settings → Plan.

Not satisfied? Write to us within 14 days of your first payment for a full refund. Charged by mistake? Write to us at any time. The full policy is in the Terms of Service.

Forgot your password? Reset it from the sign-in page, which says how to get back in. A reset link works once, for an hour, and setting a new password signs the account out of every browser. No longer have that email address? Write to us and we will help you back in.

Signed in, Settings is where you change your name or password, see every signed-in session and end the ones you do not recognize, and create or revoke API tokens.

Settings → Your data → Export downloads the vault you are in as a .zip of plain .md files that open unchanged in Obsidian or any editor. Settings → Delete account removes your account, its workspace and every note in it, and cancels any subscription.

What we store and for how long is in the Privacy Policy. Privacy requests go to the same address.

The manual is built in. Signed in, open Docs for the guide to capture, links, the graph, canvas boards, the orb command-line tool, API tokens and alert webhooks.

Found a vulnerability? Write to the address above with the steps to reproduce it, and give us a reasonable time to fix it before you publish. Please do not test against other people's accounts or data.